Last updated: 8/3/2026
MustRead Inc. publishes books in digital and print formats. Because those two things behave very differently, this policy treats them separately. Find the section that matches what you bought.
Digital products — ebooks and audiobooks
Digital purchases are delivered immediately and cannot be returned in any meaningful sense. We still refund them, in these situations:
We will refund you if:
- The file is corrupted, incomplete, or won’t open
- You received the wrong title or the wrong format
- You were charged more than once for the same purchase
- The download link failed and we couldn’t resolve it
- You bought a title you already own from us, and tell us within 14 days
We generally won’t refund:
- A book you finished and didn’t enjoy
- A purchase made in error more than 14 days ago
- A file that won’t play on a specific device we don’t support (contact us first — we’ll usually help you get it working, or refund you if we can’t)
Request a refund within 14 days by emailing mustreadpress@gmail.com with your order number. If we approve it, access to the file is withdrawn.
Nothing here limits statutory rights. If you are in the UK or EU, you have a 14-day right of withdrawal on digital purchases, though that right ends once you begin the download and confirm you understand it lapses. Where local law grants you more than this policy, local law applies.
Format compatibility
Ebooks are supplied as EPUB, MOBI, PDF, and OPF. Audiobooks are supplied as M4B with chapter markers.
Between them these cover almost every reader and device in use:
- EPUB — Apple Books, Kobo, Google Play Books, Nook, Calibre, and most Android readers
- MOBI — older Kindle devices and Kindle desktop apps
- PDF — any device, fixed layout, best for desktop reading
- OPF — the package file, for cataloguing and importing into library software such as Calibre
- M4B — Apple Books, Bookplayer, Voice, Smart Audiobook Player, and any player with chapter support
Every ebook purchase includes all four formats, so you’re not locked to one device.
If a file won’t open on your device, email mustreadpress@gmail.com before requesting a refund — it’s usually a five-minute fix, and we’d rather solve it than take the book back.
Print books
Return window: 14 days from delivery.
To be eligible, the book must be unread and in the condition it arrived — no creased spine, no marked or folded pages, no removed shrink wrap where applicable.
Damaged or misprinted on arrival: email mustreadpress@gmail.com within 14 days with a photograph. We’ll replace it or refund you in full, including shipping, and you don’t need to return the damaged copy unless we ask.
Changed your mind: you’re responsible for return shipping, and original shipping costs aren’t refunded. We recommend a tracked service — we can’t refund a return we never receive.
Bulk and institutional orders
Bulk orders placed through our bulk enquiry process are handled case by case, since terms are agreed individually. Contact mustreadpress@gmail.com with your order reference and we’ll work it out with you.
How to request a refund
- Email mustreadpress@gmail.com} with your order number and what went wrong.
- We’ll reply within 7 business days.
- For print returns, we’ll confirm the return address before you send anything.
- Once approved — or once a returned book arrives and is inspected — we process the refund to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank. If it’s been longer: check your account again, then contact your card issuer, then your bank. Posting delays on their side are common. If you’ve done all three and it still hasn’t arrived, email us and we’ll chase it with our payment processor.
Sale items
Discounted titles can be refunded on the same terms as full-price ones. We don’t treat sale purchases as final.
Gifts
If a book was bought for you as a gift and shipped to you directly, we’ll issue store credit for its value once the return is processed. If it was shipped to the purchaser first, the refund goes to them.
Cancelling an order
Print orders can be cancelled for a full refund any time before dispatch — email us quickly and we’ll usually catch it. Digital orders can’t be cancelled once the download has begun.
Questions
mustreadpress@gmail.com — we read everything and reply to all of it.
MustRead Inc.
{physical address}
{company registration number, if applicable}